Privacy Policy Last update 2 years ago

At Remoteli, we are dedicated to safeguarding the personal data of all users, which includes buyers, sellers, and visitors browsing the website, as well as affiliates, influencers, and other collaborators who interact with us. We believe that our users have the right to be aware of our information collection practices when accessing or utilizing our services. This Privacy Policy outlines our data protection practices, including those that apply to individuals who are affiliates, influencers, or collaborators. By accessing our website, registering for an account, or joining our affiliate or influencer programs, you acknowledge that you understand how we manage your personal data in accordance with this Policy. This includes our processes for collecting, using, disclosing, processing, and retaining personal information. Additionally, this Policy provides information on how you can restrict the sharing of your data.


Information We Collect


Information You Provide.


As a user of the Site, when you register, complete forms, participate in skills tests or surveys, collaborate with us, or join our affiliate or influencer program, we require certain personal information from you. This includes a valid email address, as well as login details and usernames for Facebook or Google accounts. Additionally, we may request or obtain other information, such as your name, profile details, physical address or billing information, telephone number or other contact details, transactional information, payment information (including credit card numbers, if applicable), taxpayer information and forms, details about any linked social network accounts, information about your listed gigs, purchases, education, profession, and expertise, and any files or information uploaded by you to the Site. Furthermore, we may require additional authentication information, such as copies of your government-issued ID, passport, or driving license, as permitted by applicable laws and as detailed in our policies under “Verifying Your Identity.” We also collect and store information related to your communications with Remoteli, as well as any posts you make on our blogs or forums or any other interactions you have with other users on the platform.


Information We Collect Automatically.


As you access, browse, view, or utilize the Site, we collect information about your activities. This includes personal data related to your usage of the Site, such as transactions and interactions with other users, search history, viewed pages, and other actions taken on the platform. We also gather and process information related to your use of cookies and similar technologies, as well as geo-location data, IP address, device and connection information, browser data, web log data, and URLs of pages viewed before and after accessing the Site. We use this information to provide our services, personalize your browsing experience, enhance user experience, and monitor the Site to prevent fraudulent or inappropriate content or behavior.


Furthermore, to enhance your online experience on Remoteli, we have implemented impression reporting. When you view our ads, we collect data such as your Global Unique Identifier, HTTP request data (including user agent, IP address, host, URL, and country/continent of origin), and browser, device, and operating system information.


Information We Receive from Third Parties.


We obtain information from third-party vendors and/or other sources that are commercially available, including:

  • We receive data from third-party vendors to supplement the information we gather about you in compliance with relevant laws. These vendors may include service providers who provide fraud warnings to assist us in preventing fraud and assessing risk. We also obtain information from enrichment service providers to improve and personalize your experience, as well as advertising and marketing partners who assist us in managing and evaluating our campaigns.
  • If you link, connect, or log in to your account using a third-party service (such as Google, Facebook, or LinkedIn), we obtain certain information from that service, such as your registration and profile details. The information we receive is subject to variation and is managed by the third-party service, or as allowed by you through your privacy settings on that platform.
  • If you opt to invite your contacts from your G-suite directory, we will have access to view their details based on your G-suite permission settings. This information will be utilized to enable you to invite your contacts to your Remoteli account. We will also utilize aggregated and anonymized data for internal purposes.
  • If you integrate information from third-party sources into your account or connect your account with third-party systems, tools, or products, we will obtain certain information about you based on the permissions you have granted at those third-party sources.
  • If another user invites you to join Remoteli (such as through our collaboration tools and referral program), we will obtain certain information about you, such as your email address or contact information, which we will use only for the purpose for which it was provided and in compliance with this Privacy Policy.


We merge the personal information you provide with the data we automatically collect or receive from other entities and utilize it as outlined in this Policy.


Our Legal Basis for Using Your Personal Information


Under applicable laws, we will only process your personal information if there is a lawful ground for doing so. Typically, we will process your information based on the following justification:

  • Your consent has been given for a specific purpose of using your personal information.
  • The use of your personal information is necessary to perform a contract with you, or to take steps to enter into a contract with you.
  • Processing is necessary to comply with a relevant legal or regulatory obligation, such as fraud prevention.
  • Processing is necessary to support our legitimate interests as a business, subject to your interests and fundamental rights, and conducted in a proportionate manner to improve our services to you.


How Do We Use The Information Collected?


We will use your personal information for the following purposes:

  • To provide quality service, ensure security, operate the site, perform obligations, and improve services. Personal information is used to verify identity, establish and set up accounts, log activity, enable communications, provide customer support, and contact you. Information helps to develop and improve services, understand performance and preferences, customize and personalize services, and enhance experience.
  • To maintain marketplace integrity, prevent fraud, and maintain a safe and secure marketplace and services. Personal information is used to monitor and prevent fraudulent and inappropriate activities, monitor content integrity, conduct security investigations and risk assessments, verify information, enforce terms of service, and comply with applicable laws. Automated processes may restrict or limit usage if activities pose risks.
  • To contact you as requested, approved, or permitted by this policy.
  • To promote and advertise the site, services, and marketplace. Personal information is used to send direct marketing messages, show information of interest, organize and facilitate referral programs, contests, or promotional activities/events.
  • To maintain business records, comply with lawful requests by public authorities, and comply with applicable laws and regulations or as otherwise required by law.


We will ask for your consent before using information for a purpose other than those set out in this Policy.

Direct marketing:

  • To inform you about our products, services, or promotions that may be of interest to you or our related services, we use your personal information to send you direct marketing communications. These communications may be delivered via email, post, SMS, telephone, or targeted online advertisements.
  • Our processing of your personal information for marketing purposes is based on our legitimate interest, your consent, or as otherwise allowed under applicable laws. You can exercise your right to stop direct marketing in any form at any time by using the opt-out link included in each communication or by emailing us at support@remoteli.co.za.
  • We take measures to keep direct marketing to a reasonable and proportionate level and to send you communications that we believe are relevant or interesting based on the information we have about you.


How Long Do We Keep Personal Information?


We generally keep personal information only for the time necessary to fulfil the purpose for which it was collected. However, there are certain circumstances where we may need to retain your personal information for longer periods of time. The following are the purposes for which we will retain personal information:

  • We keep personal information only for as long as required to fulfil the purpose for which it was collected, but in some cases, we retain it for longer periods of time.
  • Personal information is retained for as long as necessary and relevant for our operations, such as maintaining an accurate record of your interactions with us in case of complaints or challenges.
  • Personal information from closed accounts may be retained to comply with laws, prevent fraud, collect outstanding fees, resolve disputes, troubleshoot problems, assist with investigations, enforce our Site terms, and take other legal actions.


Minors/Children


To use this Site, you must be at least 18 years old or of legal age to form a binding contract. Minors who are at least 13 years old but under 18 may use the Site with permission from a parent or legal guardian who owns the account. Those under 13 are not allowed to use the Site or its services, and we do not knowingly collect personal information from children under 13. Parents and guardians should always supervise their children’s activities. If we discover that we have obtained personal information from a child under 13, we will delete it. Please contact us at support@remoteli.co.za if you think we may have any information about a child under 13.


Sharing Personal Information with Third Parties


We do not give away or lease out your personal information to third parties for their marketing purposes unless you give us your explicit permission. However, we do share your personal information with third parties in the ways explained below:

  • Personal information is shared with other users and site visitors. After registration, your username, country, and activity-related information are publicly visible on the site, including photos, published portfolio, Gig information, ratings, and any additional profile information. When you use public features like forums or blogs, your username, profile, and content are also publicly displayed. Your information is also shared with other users when you communicate with them. Personal information shared with other Remoteli users, including sellers providing you with services, is done at your own risk.
  • Personal information is shared with service providers for business purposes, such as hosting services, billing and payment processors, cybersecurity services, IT SaaS services, communication systems, and marketing services. Third parties are required to safeguard personal information and only process it according to instructions.
  • Personal information is shared with law enforcement agencies, public authorities, or other parties if required by law or necessary to comply with legal processes, investigate fraud, security breaches, or violations of this Policy, respond to claims, or protect Remoteli, customers, or the public.
  • Personal information is shared with payment processors, fraud detection agencies, and similar third parties to facilitate payments, secure the site, and protect against fraud or unauthorized transactions.
  • Personal information is shared with social media partners like Facebook and Google to promote Remoteli services. Social media features collect certain information about you and are governed by their policies.
  • Personal information is shared with other users to facilitate interactions, such as sharing limited information about buyers with sellers to ensure services fit their needs.
  • Personal information is shared with Remoteli's corporate affiliates for site operation and other purposes listed in the policy.
  • Personal information is disclosed in the context of a corporate transaction, such as a merger, sale, transfer of assets, acquisition, or bankruptcy. If Remoteli sells any business or assets, user data will be disclosed to the prospective buyer, and if assets are acquired by a third party, user information will be transferred.


The Site uses reCAPTCHA for protection, and data collected by reCAPTCHA is subject to Google Privacy Policy and Terms of Service. The use of Google reCAPTCHA is necessary to prevent fraudulent activity and misuse of the Site through automated means. To find out more about this, please refer to Google's privacy policy.


Personal Information Storage


Third-party suppliers and data processors may store or process some of the personal information you provide to us, which may be located in regions with different laws from those in your area, such as the United States and Europe. However, we will take all reasonable measures to ensure that your personal information is treated securely and in compliance with this Policy.


Cookies


Our website employs cookies and comparable technologies, like pixels, web beacons, scripts, and tags, to personalize and enhance your experience, evaluate the performance of our site, and provide our services for marketing purposes.


External Links


Please be aware that the Site may include links to third-party sites. If you click on a link and navigate to a third-party site, any information you provide and any use of that information by the third party is not controlled by Remoteli and is not subject to this Policy. You should review the privacy policies of each site you visit, as this Policy only applies to personal information collected by our Site. If you post content or personal information on a social network and tag the Site, that submission will be governed by the social network's terms of use and privacy policy, even if you post on an official Remoteli page on the social network. We do not control these terms of use and privacy policies, and their adequacy has not been reviewed by us. Therefore, you should review them before submitting any personal information. To learn more, please see our Cookie Policy which explains how we use cookies and similar technologies to personalize your experience, provide our services, analyze website performance and for marketing purposes, including third-party service providers that use cookies.


Security


We take measures to ensure the security of the Site and personal information by implementing technical and organizational procedures to prevent unauthorized access, loss, misuse, alteration, destruction, or damage. These measures include industry-standard technologies and internal procedures. For example, we regularly maintain PCI DSS certification for credit card payments, and we require any third-party processors to ensure confidentiality and integrity of data in a secure manner. However, the internet is not entirely secure, and while we strive to protect personal information, we cannot guarantee its security during transmission. We have strict procedures and security features to prevent unauthorized access after receiving the data. Registered users are obligated to keep their passwords confidential and not share them with third parties. If you need further information on our data security practices, please contact us. Please note that when you navigate to third-party sites from our Site, your use of any data you provide to those sites is not under our control and is subject to their privacy policies, so you should read and understand them. Our Policy applies only to personal information collected on our Site. If you upload content or personal information to a social network and tag our Site, you will be subject to the social network's terms of use and privacy policy. We have no control over these policies and recommend that you review them before providing personal information.


Updating Personal Information


We strive to keep the personal information we collect accurate and current, and we provide a way for you to update your information through your account settings. If you believe your information is incorrect or inaccurate, please notify us immediately, and we will investigate and correct any inaccuracies as quickly as possible, or provide you with the means to update or delete it, unless we are required to keep it for legitimate business or legal purposes. When updating your information, we will verify your identity for security reasons. If you encounter any difficulties deleting your personal information, please contact our Customer Support, and we will attempt to delete the information as required by applicable privacy laws. You can access and modify your personal information by logging into the Site and visiting your account profile page. Please note that if you delete your content from the Site, copies may remain viewable in cached or archived pages or may have been stored by other users of the Site. The proper use and access of information on the Site, including content, is subject to our Terms of Service.


Contact Us


If you wish to exercise any of your rights in relation to your personal information, please submit a support ticket including all relevant details for us to process your request in accordance with our policies and local laws. You can also reach us at support@remoteli.co.za if you have any questions or comments regarding this Policy, and we will respond as soon as possible. For Remoteli freelancers, please contact us at freelancer@remoteli.co.za.